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Residential Customer Response to Real-Time Pricing: The Anaheim Critical-Peak Pricing Experiment
Real-Time Pricing Residential Customer
2015/7/31
This paper analyzes the results of a critical peak pricing (CPP) experiment involving 123
residential customers of the City of Anaheim Public Utilities (APU) over the period June 1, 2005
to October ...
Estimating the Customer-Level Demand for Electricity Under Real-Time Market Prices
Market Prices Customer-Level
2015/7/31
This paper presents estimates of the customer-level demand for electricity by industrial and
commercial customers purchasing electricity according to the half-hourly energy prices from the
England a...
The proposed model, while highly
stylized, maintains certain symmetry properties that allow us to obtain
equilibrium existence and uniqueness. We then study the comparative
statics of the model and...
The Value of a 'Free' Customer
Customer Value and Value Chain Auctions Network Effects Business Strategy
2015/4/20
Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value...
Effects of Business to Business Relations on Customer Satisfaction and Loyalty in the Context of a Developing Country
B2b Relations Satisfaction Loyalty Structural Equation Modeling Turkey
2013/2/20
In the supply chain context, effective business to business (b2b) relationships are of core importance for companies to enhance their own ability to be more competitive in the marketplace, to create c...
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product
Customer Satisfaction Criteria Priority Analytical Hierarchy Process (AHP) Worktops Product
2013/2/23
In cycle of attraction and keeping the customers, fulfilling the customer satisfaction via identifying of their needs is very important. So, identifying the amount of customer satisfaction and informe...
The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry
cost efficiency customer relationship management profit efficiency stochastic frontier analysis
2011/9/28
The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study examines the impact of CRM implementation on two metrics of firm ...
Measuring the Post-Adoption Customer Perception of Mobile Banking Services
liberalization internalization financial market progress banks face mobile banking users
2011/9/27
With liberalization and internalization in the financial market and progress in information technology, banks face dual competitive pressures to provide service quality and administrative efficiency. ...
Measuring customer quality in retail banking
CREDIT CARDS FINANCIAL DELINQUENCY LATENT VARIABLES LOAN DEFAULT PREDICTION
2011/9/27
The retail banking sector makes heavy use of statistical models to predict various aspects of customer behaviour. These models are built using data from earlier customers, but have several weaknesses....
SERVICE QUALITY, RELATIONSHIP QUALITY, AND CUSTOMER LOYALTY IN TAIWANESE INTERNET BANKS
customer loyalty Internet banking relationship quality service quality
2011/9/24
While deregulation of financial institutions has increased competition in the Taiwanese banking industry, the advent of e-commerce has provided business opportunities for consumer financing operations...
Customer Equity Sustainability Ratio: A New Metric for Assessing a Firm's Future Orientation
customer equity financial reporting sustainability securitization financial crisis customer equity
2011/8/20
Securitization is a remarkable financial instrument; it enables securitizers to increase their short-term profits at the expense of the long-term value of their customer base. This ability might be te...
Market Segmentation: A Tool for Improving Customer Satisfaction and Retention in Insurance Service Delivery
insurance market segmentation customer satisfaction
2011/6/1
This paper looks at the use of market segmentation as a tool for improving customer satisfaction in insurance service delivery. Insurance companies are always seeking alternative ways to improve the l...
The role of the web in improving customer input to the service/product development process: Brazilian cases
information technology internet virtual customer
2009/12/1
Nowadays, the economic scenario, sometimes identified as “The Digital Economy”(TAPSCOTT et al., 1996) or “Digital State”(MARTIN, 1997), is vastly known for the increasingly critical role played by Inf...
A Structural Equation Model of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food
customer satisfaction re-purchase intentions speciality mail order food
2008/11/11
Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indic...
Customer complaints as a source of customer-focused process improvement: A constructive case study
customer orientation process improvement complaints
2008/11/11
Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complai...