搜索结果: 1-4 共查到“经济学 e-service quality”相关记录4条 . 查询时间(0.102 秒)
How Do Customers Respond to Increased Service Quality Competition?
Customer Relationship Management Quality Customer Value and Value Chain Service Operations Consumer Behavior
2015/4/24
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive d...
SERVICE QUALITY, RELATIONSHIP QUALITY, AND CUSTOMER LOYALTY IN TAIWANESE INTERNET BANKS
customer loyalty Internet banking relationship quality service quality
2011/9/24
While deregulation of financial institutions has increased competition in the Taiwanese banking industry, the advent of e-commerce has provided business opportunities for consumer financing operations...
THE ANTECEDENTS AND CONSEQUENCES OF E-SERVICE QUALITY FOR ONLINE BANKING
e-business e-service quality grounded theory
2011/9/24
The purpose in this study was to explore the antecedents of e-service quality (e-SQ) based on a D&M information systems success model (DeLone & McLean, 1992) by considering e-SQ dimensions as a depend...
The Impact of Service Quality on Students’ Satisfaction in Higher Education Institutes of Punjab
Service Quality Education Students’ Satisfaction Perceived Quality
2010/10/18
In today’s competitive environment the education has not only become a major industry and need of the day but it is also an investment by the parents for their children. In public as well as in privat...