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The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry
cost efficiency customer relationship management profit efficiency stochastic frontier analysis
2011/9/28
The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study examines the impact of CRM implementation on two metrics of firm ...
BIRTHS, DEATHS, AND MARRIAGES IN THE U.S. COMMERCIAL BANKING INDUSTRY
merger of corporations the Great Depression births or deaths
2011/9/26
change not seen since the Great Depression swept the U S. banking industry beginning in the early 1980s and culminated with the Interstate Banking and Branching Efficiency Act of 1994. This article ex...
Does “Long-Term Compensation” Make CEOs Think Long-Term? A Study of CEO Compensation in the Commercial Banking Industry
Long-Term Compensation CEOs CEO Compensation the Commercial Banking Industry
2009/11/30
The issue of CEO compensation has become a controversial staple of media
dialogue and academic pondering, especially after a crisis such as the 2007
mortgage market meltdown. CEOs, through stock ...