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Personality Traits and Performance: The Mediating Role of Adaptive Behavior in Call Centers
Five-Factor Traits Adaptive Behavior Performance with Customers Call Center Employee
2013/2/19
Personality traits and adaptive behavior are central issues in research on call center performance. However, the current literature offers little guidance on the relationship between personality trait...
Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction
Servant Leadership Employee Satisfaction Employee Loyalty Mediating Role
2013/2/23
There is a growing concern about the relationship of servant leadership and employee loyalty recent years, but few are focusing on the intervening mechanisms between them. Especially in China, researc...