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Test of a service profit chain model in the retail banking sector
organizational subunits employee perceptions enjoy superior business performance relationships
2011/9/30
Research has shown that organizational subunits where employee perceptions are favourable enjoy superior business performance. The service profit chain model of business performance (Heskett, Sasser, ...
Predicting the amount individuals withdraw at cash machines using a random effects multinomial model
ATM cash withdrawal customer personal banking
2011/9/24
Retail finance organizations use data on past behaviour to make predictions for customer value management strategies. Random-effects models, where each individual has a behavioural pattern drawn from ...
Nonanalytic behaviour in a log-normal Markov functional model
Markov functional model Nonanalytic behaviour Computational Finance
2011/7/22
Abstract: In a previous paper it was shown that a Markov-functional model with log-normally distributed rates in the terminal measure displays nonanalytic behaviour as a function of the volatility, wh...